Shipping & Returns
DOMESTIC SHIPPING RATES
Matein.com offers stand shipping and express shipping service within the United States. Standard shipping (free shipping) will take 6-10 business days to arrive. Express shipping will take 3-6 business days to arrive.
INTERNATIONAL SHIPPING RATES
Shipping rates depend on the order quantity and weight, you will see the freight charge during checkout
SHIPPING CARRIERS & SERVICES
U.S orders: We have two warehouses in the states include Amazon warehouse. Most are sent via USPS/UPS ground. Specific service will be automatically chosen by our system when your order is processed, and depends on the size/weight of your order.
International Orders: We will ship all the international orders from our China warehouse where we manufactured the backpacks. We use China post as standard shipping method, it will take up to 2-3 weeks to reach your address. For express shipping, we have UPS/DHL/FedEx available.
CUSTOMS & DUTIES
Matein is not responsible for any customs, duties or import fees associated with receiving your Matein order.
BACKORDERS & PREORDERS
If your order contains an item that is on pre-order or backorder, it may not ship right away or it may be automatically split into multiple shipments.
RETURN & REFUND POLICY
Terms and conditions
- Item(s) must be purchased from MATEIN.COM.
- Items must be returned within 30 days and include all packaging and contents.
- International orders are not eligible for returns.
- Returned orders must have an RMA (return merchandise authorization) number before the order is returned to MATEIN
- Please include all used and unused products to receive a refund.
- Refund will be returned to the same card when you use to place the order.
- Customer is responsible for return shipping and insurance on returns, except where defective or mis-shipped products are sent.
- We do not refund shipping costs in either direction.
- Customer will be charged the shipping fee we sent out.
- Please allow up to two weeks for refunds to be processed.
- During Black Friday, Cyber Monday and other major promotional sale days, we cannot apply larger discounts retroactively.
- If you made a purchase and a larger discount was offered after your purchase, we cannot apply the larger discount to a previous order.
- Please use below form to request return and refund.
Failure to provide us with the RMA number will result in an automatic $15 fee being deducted from the refund amount and possible refusal of the return.