FAQ

What payment methods do you accept?

We accept payments via PayPal, Visa, MasterCard, Discover, American Express, and JCB.

Where do you ship to?

Every country in the world (Excluding current war zones)

Where do you ship from?

We have two warehouses( include Amazon warehouse) in the states and one in China. All products will be shipped from these warehouses.

Do you ship to P.O. box?

Sorry, we can’t ship to a P.O. Box address

Will international orders be charged a customs fee?

If your order total is over $20 USD, you may be charged custom fees. Customer will be responsible for all Customs, VAT, Duty and Tax Fees.

When will my order be shipped?

The processing of an order generally takes 1-2 business days after it is received. But during the holiday season your order may experience up to a 3 day delay in your order shipping. We will try our best effort to ship orders as quickly as possible

When will I receive my order?

When you checkout, you will see your estimated shipping time. It depends on which country you live in and what shipping option you choose.

What is your return policy?

See our return policy terms and conditions.

What if I have an international return?

Sorry we only accept US domestic returns at this moment.

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

When will my credit card be charged?

Your credit card will be charged at the time you place your order.

 

What's your customer service email address?

support@matein.com

 

Can I modify my order after I have placed it?

We try our best to ship your order ASAP, which means we can't change your order once it's been placed. But if you need to cancel your order, there is a small window of time we can cancel it before it gets shipped. Please email to support@matein.com